NetMargin Studio
Privacy notice
Who we are
NetMargin Studio is operated by MAYWELL EDGE LIMITED. Registered office: 128, City Road, London, United Kingdom, EC1V 2NX. Contact support@netmarginstudio.ai. This notice covers our public website, enquiries and authorised development use of the application.
Product status
NetMargin Studio is an ecommerce profitability dashboard under development, with a planned subscription business model for online merchants. This public website does not offer merchant signup, payment collection or account connections. Authorised testing takes place separately.
Website visits and enquiries
Vercel hosts the website and processes technical request information, such as IP addresses, requested pages, browser information and timestamps, to serve and protect it. If you contact us, Zoho Mail processes your email address, messages and any information you send. We use correspondence to answer enquiries, provide support and handle privacy requests. Please do not send passwords, access tokens or unnecessary customer records.
Why we use personal information
We use website request information for our legitimate interests in operating and securing the website, and correspondence to respond to enquiries and manage support. Where you ask us to take steps towards a service contract, that may also be a basis for processing. We may retain limited information where required by law or necessary for legal claims. Authorising a platform connection gives technical permission to access that account; it does not by itself determine the legal basis for every use of personal information.
Google Ads integration
We are building a custom integration to retrieve authorised Google Ads account and campaign advertising costs and include them alongside store revenue and other business costs in profitability reports. Users authorise their own accounts through Google OAuth; we do not ask for their Google password. The current implementation supports Google Ads test accounts. We are requesting access to validate reporting against authorised live accounts before making the integration available to external merchants. Internal users also use the tool for development and validation.
Google information and its use
For an authorised development connection, the application can store account identifiers, account names, currency and time-zone settings, advertising reporting records and connection credentials needed to maintain access. This information supports account connection, cost reporting, troubleshooting and validation. The initial integration is reporting-only: it does not create or modify advertisements, campaigns, bids or budgets, or upload conversions. Access is limited to authorised personnel and the providers needed to operate the application. Google user data is not sold, used for advertising targeting or used to train general-purpose AI models. Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements: https://developers.google.com/terms/api-services-user-data-policy
Service providers and data locations
Vercel provides website hosting and delivery. Our Zoho Mail account uses the European service. Our development database projects use Neon in London, United Kingdom, and Ohio, United States. These are development environments; the public website does not connect to either database. A database region does not mean all hosting, support or security processing takes place in that region. Service providers may process information in other countries under their applicable service and data-processing terms. Contact us for information about the processing arrangements relevant to your data.
Retention
Routine support correspondence has a retention target of 12 months after the enquiry is resolved, with longer retention where an ongoing dispute or legal obligation requires it. This is a manual-review policy; automatic email deletion is not configured. Development application data has no automatic expiry at present. We retain it while it is needed for active, authorised validation and historical reporting, and assess deletion when that purpose ends or a request is received. Technical logs are subject to the relevant provider service settings; a universal 30-day log limit is not currently implemented.
Disconnection and deletion requests
Email support@netmarginstudio.ai to request access, correction or deletion of your information. Requests are handled individually, including checking identity and any applicable exceptions. We normally respond without undue delay and within one month, and explain any applicable extension. You may revoke Google access through https://myaccount.google.com/connections . Disconnecting stops further access through that connection but does not by itself delete previously imported reports. Development data deletion requires operator review; account deactivation is not a guarantee that all associated personal information has been erased.
Recovery history and other copies
The development database branches reviewed on 10 September 2026 each have a six-hour point-in-time recovery window and showed no snapshots or snapshot schedule. This is recovery history, not an automatic expiry for stored records. Separate database branches, exports and other copies may retain information independently and must be considered when handling deletion. Deleted data must not be reintroduced into use after a restore. No claim is made that all copies are erased within six hours.
Your rights
Depending on the circumstances, you may have rights to access, correct or erase your personal information, restrict processing, object to processing based on legitimate interests, or receive a portable copy. Where processing relies on consent, you can withdraw it. Contact support@netmarginstudio.ai. You can also complain to the UK Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/ .
Updates
We will update this notice when our practices change and before making external merchant connections generally available. New customer subscription and deletion features are under development; this notice does not claim they already operate automatically.