Terms

These terms apply to the NetMargin Studio website and service ("NetMargin Studio"). They are the contract between you and the company that provides NetMargin Studio, named in "Who provides NetMargin Studio" below ("we", "us"). By creating an account or using the service, you accept these terms for yourself and for the business you use NetMargin Studio for. Contact us at support@netmarginstudio.ai.

NetMargin Studio is for business use only, including sole traders. It is not offered to consumers.

TikTok Shop is the platform you can connect today, and you can also connect TikTok Ads; other sales platforms, Google Ads and Meta Ads are not offered to new customers. Figures are built around TikTok Shop in the UK and reporting in pounds. Features may change as we improve the service.

Give accurate information, keep your password and two-step verification secure, and tell us promptly if you think your account has been misused. The workspace owner decides who can access the workspace and with which role, and is responsible for the people they invite.

You may connect only a shop you are authorised to connect. Connecting allows NetMargin Studio to read your shop's information to calculate and show your profit. NetMargin Studio only reads from TikTok Shop: it does not change your listings, orders, prices or fulfilment. You can disconnect at any time; the history already imported stays in your workspace.

After you connect a TikTok Shop, we import your most recent orders as a free preview: up to 30 days or 3,000 orders, whichever comes first. This limits how far back the preview looks, not how long you can use it. The preview does not update automatically.

A 14-day free trial is available once the preview is ready, for one trial per workspace and one per TikTok Shop. No card is needed to start it. During the trial we import order history of up to 90 days or 10,000 orders, whichever comes first, and keep it updated. If no payment method has been added when the trial ends, it ends without any charge.

Plans are priced per workspace per month in pounds: Starter £29 for up to 500 paid orders a month, Growth £59 for up to 2,000, and Scale £119 for up to 6,000. Above 6,000 paid orders a month, pricing is agreed with us. Every plan includes every feature. Each invoice shows the amount charged and any tax that applies.

Plans are paid monthly in advance through Stripe. Moving to a larger plan applies immediately, with the difference for the rest of the month charged pro rata. Moving to a smaller plan applies at the end of the month you have paid for. You can cancel at any time; your plan runs to the end of the month you have paid for.

Fees already paid are not refunded for part of a month, including when you cancel, move to a smaller plan or stop using NetMargin Studio, unless the law requires a refund.

We will email the workspace owner at least 30 days before a price increase applies to your plan.

Paid orders are the orders you were paid for in a calendar month. Going over your plan never stops your orders updating and never adds a charge; if it keeps happening, we suggest the plan that fits.

NetMargin Studio is provided by MAYWELL EDGE LIMITED, a company registered in England and Wales under company number 16386047, with its registered office at 128 City Road, London EC1V 2NX. In these terms, "we" and "us" mean MAYWELL EDGE LIMITED.

Please contact us by email at support@netmarginstudio.ai.

When a plan ends, reports and automatic updates pause. Your data is kept as described in the privacy notice, and choosing a plan again before it is deleted restores everything as you left it.

Your figures depend on the information your platforms provide and the costs you enter. Some amounts are estimates until the platform confirms them; NetMargin Studio labels figures as recorded, estimated or not yet known. NetMargin Studio is not accounting, tax, investment or legal advice. Check important decisions against your own records and professional advice.

Use NetMargin Studio lawfully and only for your own business. Do not attempt unauthorised access, disrupt the service, copy or resell it, or present our branding and content as your own.

We work to keep NetMargin Studio available but do not promise uninterrupted service. Connected platforms can change or withdraw what they provide, which can affect the service.

We may update these terms. We will tell you about material changes before they apply, and give at least 30 days' notice of a change that increases your price.

If we decide to close the service, or to end your access for a reason other than a breach of these terms, we will give at least 30 days' notice.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to that, we are not liable for loss of profits, revenue, sales, business, contracts, goodwill or anticipated savings, for loss or corruption of data, or for any indirect or consequential loss. You remain responsible for the business decisions you make using figures from NetMargin Studio.

Subject to that, our total liability to you arising out of or in connection with these terms or the service, whether in contract, tort (including negligence) or otherwise, is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

You can stop using NetMargin Studio at any time and delete your workspace in Settings, Security.

We may suspend or close an account that breaks these terms. We may suspend access immediately, without notice, where we reasonably believe it is needed to deal with serious fraud, a security risk to NetMargin Studio or other customers, or a legal requirement. Where the law allows, we will tell you why.

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales will deal with any such dispute.